How long does it take for my order to be delivered?
After placing an order it will take up to 7 working days to be delivered.
Where are orders shipped from?
All orders are shipped from our warehouse in the Netherlands.
What should I do if my order is delayed or gets lost?
If your order is delayed or missing, please contact us so we can investigate the issue together and provide the best possible solution.
Which payment methods do you accept, and is buy now pay later available?
We offer multiple payment options, including iDEAL, Credit Card (AMEX, Mastercard, Maestro, Visa), PayPal, Apple Pay, Google Pay and Klarna. Klarna allows you to pay later as well.
Will I be notified if an item I want sells out or a new drop is released?
By signing up and joining the community list, you'll receive updates on upcoming releases, you'll get early access, exclusive discounts, community events and much more.
What is your return policy if there is an issue with my order?
Orders with an issue can be returned within 14 days, provided the item has not been worn. Please contact us before returning any items and do not send returns without prior approval. Return shipping costs are the responsibility of the costumer.
Do you ship internationally or only within the Netherlands
We ship internationally. However, there are certain countries we do not ship to. Costumers in those countries are unable to place an order. If your order has been successfully placed, this means we do ship to your country of residence. If not, then you know you're staying in one of the countries we do not ship to.
Can I change or cancel my order after placing it?
Once your order has been placed, we immediately begin processing it. For this reason, orders cannot be cancelled or modified. You may contact us so that, once your order arrives, you can return it, change it or we can work together to find an appropriate solution.
How do I know which size is right for me?
Each product page includes a detailed size chart to help you determine the correct size. For additional guidance, we also list our model's height and the size they wearing.